1. This package will be sent by Royal Mail / DHL. 2. Items will be checked carefully and packed with care before send out. 3. Most items will be sent out within 3-5 working days of cleared funds. 4. Orders don’t seem to be processed on weekends or public holidays. 5. UK delivery regularly takes between 7-10 business days (include handling times). 6. Please note we do not allow local collections and pick up under any circumstances. 7. Note that delivery times may vary, particulary all over peak periods or unexpected weather conditions. 1. Please make sure the address in your Ebay account has been verified. We will be able to only ship to the verified address that provided by Ebay. We will be able to not ship your order to any other address 2. If buyer didnt pay for the order without any special reason, We will be able to open an unpaid case after 4 days (counting from the date that the auction listing ended). 1. We have a 30 Days Return Policy from the day it ships. 2. For exchange buyer MUST ship back the deflective item for 1 to 1 exchange, return cost as a result of buyer. 3. We do not cover defects and/or damage resulting from normal wear and tear of the equipment, contact with liquids or differently as a result of the normal ageing of equipment, including battery deterioration. 4. We dont cover warranty for human mistake (eg.dropped the phone caused the damaged……) 5. For free shipping means we paid the shipping fee on your behalf, that fee will be deducted. 6. In case return cause by incorrect buy, return postage will be at buyer side also. 7. Please contact us immediately about any your return before shipping back the item. We regularly ship out the same day that the order is placed. Once the item has shipped the regular return policy applies. Notifying us ahead of time will help us to make sure that your return is dealt with promptly upon arrival. Packages that arrive without our return format may be returned to sender. 1. You’ll contact us by leaving us an eBay message. 2. If you have any more question You’ll contact us. We will be able to reply your questions within 24 hours (Exclude Holiday). Copyright of ezy-planet . All rights reserved.